Agentdesk is a collaborative software ticketing solution that helps you put customer service at the core of your company. It is the key to start making your customers happy, by making agents better and better agents great.
Tools for productivity far and beyond what is offered by the top competitors
Make the right decisions with rich and real-time data that matters
Provide simple, easy and intuitive interface for your customers to raise tickets, send feedback, voice concerns and more..
A simple and configurable portal to front end customers
Configure your products, teams and SLA's for each product
Configure how tickets are auto-assigned to agents
Simple tools to quickly resolve tickets and keep customers happy
Collaborate on shared task boards, todos, private and group chats
Measure, Understand and evaluate team performance and customer happiness
Take control of your product support, issues and resolve it quickly
Understand bottlenecks of your agents, access which agents need to be trained
Share know-hows, FAQ's standard operating procedures, product training materials etc
We help build the perfect solution for your business.
Contact us for help, additional info or assistance and we'll be with you in no time!
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